Response times may vary depending on the nature and volume of requests. The support team will aim to respond and provide assistance as soon as reasonably possible.
How can users contact Your Tutor Here support?
Users can contact the Your Tutor Here support team through the contact or support options available on the website.
What should users do if they experience a technical problem with the website?
Try refreshing the page or signing in again. If the problem continues, contact Your Tutor Here support and provide details about the issue so the support team can assist.
What should users do if they think someone has accessed their account?
Users should change their password immediately and contact Your Tutor Here support if they notice any unfamiliar or unauthorized activity on their account.
How does Your Tutor Here protect user information?
Your Tutor Here takes reasonable measures to protect user information and handles personal data in accordance with its Privacy Policy. Users should also keep their account credentials and verification codes secure.
What happens to user information after an account is deleted?
Eligible account and profile information may be removed after the account deletion request is processed. Certain information may be retained where necessary for legal, security, payment, fraud-prevention, or other legitimate purposes. Please refer to the Privacy Policy for more information.
How can users delete their Your Tutor Here account?
Users can request account deletion directly from Profile Settings. Follow the available account deletion option and the on-screen instructions to complete the process.
What should users do if they notice incorrect information on a tutor profile?
Users can report the profile or contact Your Tutor Here support with details about the information they believe is inaccurate or incorrect.
How can users report a tutor or inappropriate content?
If users notice misleading information, inappropriate content, suspicious activity, or another serious concern, they can use the available reporting option or contact Your Tutor Here support.
How can users keep their accounts secure?
Use a strong and unique password, keep login details private, and never share verification codes, passwords, or other account credentials with anyone.
Why might a user be unable to log in to an account?
Check that the correct registered email address and password are being used. If the password has been forgotten, use the password reset option. If the issue continues, contact Your Tutor Here support for assistance.
Can users change their registered email address or phone number?
Where this option is available, users can update their registered contact information through their account settings. If the change cannot be made through the available settings, users can contact Your Tutor Here support for assistance.
Can users change their account information?
Yes. Users can log in to their account and update the information available through their account or profile settings.
How can a user reset a forgotten password?
Select “Forgot Password” on the login page and follow the instructions sent to the registered email address to create a new password.
Is an account required to search for tutors?
Tutor profiles may be browsed without an account, while certain features may require users to sign in or create an account.
How can users create an account on Your Tutor Here?
Select the Sign Up option and provide the required details to create an account. Make sure the information provided is accurate and up to date.
Can tutor subscription prices or offers change?
Yes. Tutor subscription prices, discounts, coupons, and promotional offers may be updated from time to time. The price displayed at checkout will apply to the subscription purchase.
What if a tutor payment is successful but the subscription is not activated?
Allow a short time for the payment status to update. If the subscription still does not activate, tutors should contact Your Tutor Here support with their transaction reference so the support team can assist.
What should tutors do if a payment fails?
If a payment fails, tutors should check their payment details and try again. If the amount has been deducted but the subscription has not been activated, tutors should contact Your Tutor Here support with the relevant transaction details for assistance.
Are there any hidden charges?
Any applicable subscription price, taxes, fees, or discounts will be clearly shown during checkout before the payment is completed.
Does Your Tutor Here take a commission from tutor tuition fees?
No. Your Tutor Here does not charge commission on tuition fees paid between tutors and parents or guardians. Tutor subscription fees are separate, and tuition fees and payment arrangements are handled directly between the tutor and the parent or guardian.
Can tutors renew a subscription?
Yes. Tutors can choose an available subscription duration again to renew their tutor listing.