Refund & Cancellation Policy

Refund & Cancellation Policy

Your Tutor Here aims to keep its subscription and payment terms clear and transparent. This Refund & Cancellation Policy explains the terms applicable to paid subscription plans and other payments made directly to Your Tutor Here.

1. Scope of This Policy

This policy applies to paid subscription plans and other paid services purchased directly from Your Tutor Here.

Parents and guardians can create accounts and use the platform to discover and connect with tutors without purchasing a tutor subscription.

This policy does not govern tuition fees or other payments that a parent or guardian may separately agree to make to a tutor.

2. Tutor Subscription Plans

Tutors and tuition teachers may purchase subscription plans to access the applicable profile, listing, and platform features available with their selected plan.

The plan duration, price, and included features will be displayed before payment.

Tutors are responsible for reviewing the selected plan and payment details before completing the purchase.

By completing a purchase, the tutor confirms that they have reviewed and accepted the applicable subscription terms and this Refund & Cancellation Policy.

3. No Refund Policy

Once a tutor subscription has been successfully purchased and activated, the amount paid is non-refundable, to the maximum extent permitted by applicable law.

A refund will not normally be provided because a tutor:

• Changes their mind after purchasing
• Decides not to use the subscription
• Cancels the subscription
• Deactivates or deletes their profile
• Stops using Your Tutor Here
• Stops providing tuition services
• Does not receive enquiries from parents or guardians
• Does not receive profile views or responses
• Does not obtain tuition opportunities
• Does not use some or all subscription features
• Does not use the full subscription period
• Does not achieve the results or benefits they expected

Unused subscription time cannot normally be exchanged for cash, credit, extension, or partial refund.

4. Cancellation and Account Deactivation

Tutors may stop using their account or deactivate their profile at any time.

However, cancelling a subscription, deactivating a profile, or deleting an account does not normally result in a refund.

If a tutor stops using the platform before the subscription period ends, the subscription will normally continue until its purchased expiry date, subject to the applicable platform terms.

5. No Guarantee of Enquiries, Students, or Results

A subscription provides access to the applicable platform features for the purchased period.

A subscription does not guarantee:

• Parent or guardian enquiries
• Tuition opportunities
• Profile views
• Bookings
• Students
• Earnings
• A specific level of profile visibility
• A specific number of enquiries
• Any particular business or income result

The number and nature of enquiries may depend on factors such as user demand, location, subjects, classes, availability, profile information, competition, and other circumstances outside our control.

Failure to receive the expected number of enquiries, views, bookings, or tuition opportunities is not normally a reason for a refund.

6. Subscription Duration

A subscription remains available for the purchased duration, subject to these policies and our other applicable platform terms.

Tutors are responsible for selecting the subscription duration that best suits their needs before completing payment.

A subscription cannot normally be exchanged for a shorter duration after purchase.

7. Subscription Upgrades

Where an upgrade option is made available, the applicable additional amount and terms will be shown before the upgrade is completed.

An upgrade does not automatically create a refund entitlement for amounts previously paid.

8. Verification and Verification Badge

Purchasing a subscription does not automatically make a tutor verified.

The Verification Badge is separate from the subscription and is available only after the tutor successfully completes the applicable verification process.

A tutor may be required to provide a government-issued identity document or other information for identity verification.

If a tutor does not complete the verification process, does not provide the required information, or does not qualify for the Verification Badge, the subscription amount already paid will normally remain non-refundable.

The Verification Badge does not guarantee teaching quality, qualifications, experience, background, enquiries, bookings, earnings, or any particular outcome.

9. Failed or Pending Payments

If a payment fails, is cancelled, reversed, or remains pending, the related subscription may not be activated.

If money has been deducted but your subscription has not been activated, please contact us with the relevant transaction details.

We may review the transaction and coordinate with the relevant payment provider where necessary.

10. Duplicate or Incorrect Charges

If you believe that you have been charged more than once for the same subscription or that an incorrect amount has been charged due to a confirmed payment or technical error, please contact us.

We may review the transaction and take appropriate corrective action where an error or duplicate charge is confirmed.

11. Account Suspension or Removal

Your Tutor Here may suspend, restrict, remove, or terminate a tutor account or profile where reasonably necessary, including where a user:

• Provides false or misleading information
• Uses false qualifications or credentials
• Engages in fraudulent activity
• Misuses the platform
• Sends spam or unwanted communications
• Engages in harassment, abuse, or inappropriate conduct
• Uploads prohibited content
• Violates our Terms & Conditions
• Violates our Safety Guidelines
• Violates our Community Guidelines
• Violates applicable law

Where an account or profile is suspended, restricted, or removed because of the user’s conduct or violation of our policies, subscription fees already paid will normally remain non-refundable.

12. Tuition Payments Between Parents/Guardians and Tutors

Your Tutor Here is a platform that helps parents and guardians discover and connect with tutors.

Any tuition fee, advance payment, cancellation arrangement, refund arrangement, or other payment agreed directly between a parent or guardian and a tutor is separate from the tutor’s subscription payment to Your Tutor Here.

Parents/guardians and tutors are responsible for discussing and agreeing upon their own tuition fees, schedules, cancellations, refunds, and other arrangements.

Your Tutor Here does not guarantee the outcome of private tuition arrangements between users.

13. Payment Issues and Refund Requests

If you experience a payment problem or believe there has been an incorrect charge, please contact us through our Contact Us page.

Please provide, where available:

• Your name
• Email address associated with your account
• Order or transaction number
• Date of payment
• Amount paid
• Details of the payment issue
• Relevant supporting information

We may request additional information where reasonably necessary to identify and review the transaction.

Submitting a payment or refund request does not guarantee that a refund will be approved.

14. Refund Review

Where a request relates to an alleged duplicate charge, incorrect charge, payment-processing error, or other transaction issue, we may review the relevant transaction information and determine the appropriate action.

Refund decisions may take into account:

• The selected subscription
• Transaction details
• Payment status
• The nature of the reported issue
• Relevant supporting information
• The circumstances of the transaction

15. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or another appropriate method where necessary.

The time required for the refund to appear may depend on the payment gateway, bank, card issuer, or other financial institution.

Your Tutor Here is not responsible for processing delays caused by a payment provider or financial institution after the refund has been initiated.

16. Subscription Expiry

A subscription will expire at the end of its purchased duration unless otherwise stated.

After expiry, access to subscription-based features may end.

Tutors may purchase a new subscription if they wish to continue using subscription-based features.

17. Changes to Subscription Plans

Your Tutor Here may change subscription prices, available plans, features, or subscription terms from time to time.

Changes will generally apply to future purchases and will not normally alter an already active subscription during its purchased period, unless otherwise required or permitted under the applicable terms.

18. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to our subscription plans, payment processes, platform features, or applicable requirements.

When changes are made, we may update the Last Updated date on this page.

We encourage users to review this policy periodically.

19. Contact Us

If you have questions about subscription payments, cancellation, payment issues, or this Refund & Cancellation Policy, please contact us through our Contact Us page.

Last Updated

Last Updated: September 14, 2026