Privacy Policy

Privacy Policy

Welcome to Your Tutor Here.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect personal information when students, parents, tutors, and other visitors access or use our website and services.

This includes using Your Tutor Here to create an account, search for tutors, create or manage a tutor profile, submit reviews or ratings, purchase a tutor subscription, contact other users, or interact with other features of the platform.

By using Your Tutor Here, you acknowledge the practices described in this Privacy Policy.

1. About Your Tutor Here

Your Tutor Here is an online tutor discovery and connection platform designed to help students and parents find independent tutors and enable tutors to showcase their teaching services.

Your Tutor Here does not directly provide tuition services and does not employ tutors listed on the platform.

Once a student or parent connects with a tutor, arrangements such as tuition fees, schedules, payment methods, class locations, cancellations, and other teaching-related matters are handled directly between the student or parent and the tutor.

2. Information We Collect

The information we collect depends on how you interact with Your Tutor Here.

Account Information

When you create or manage an account, we may collect information such as:

• Full name
• Email address
• Phone number
• Profile photo
• Account type
• Login and account information
• General location
• Other information you choose to provide

Tutor Profile Information

Tutors may provide information to create and maintain their profiles, including:

• Name and profile photo
• Contact information
• Location or service area
• Profile description
• Educational qualifications
• Teaching experience
• Classes taught
• Subjects taught
• Education boards
• Languages
• Teaching methods
• Teaching modes
• Availability
• Tuition-related information
• Photos and gallery content
• Other information submitted as part of the tutor profile

Certain tutor profile information is intended to be publicly displayed so students and parents can evaluate tutors. Contact information may be shared according to the platform’s connection functionality and is not necessarily displayed publicly.

Student and Parent Information

When students or parents use Your Tutor Here, we may collect information such as:

• Account information
• Tutor search preferences
• Classes and subjects searched
• Education board preferences
• Location preferences
• Teaching mode preferences
• Interactions with tutor profiles
• Reviews and ratings
• Information submitted through forms
• Customer support communications

Reviews and Ratings

Users may be able to submit ratings, reviews, and feedback about tutors.

Reviews and ratings may be displayed publicly on tutor profiles. Where applicable, limited information about the reviewer may also be displayed according to the platform’s functionality.

Users should not include unnecessary personal, confidential, or sensitive information in public reviews.

Subscription and Transaction Information

Tutors may purchase subscriptions to keep their profiles active and visible on Your Tutor Here.

When a subscription is purchased, we may collect or receive information such as:

• Subscription duration
• Amount paid
• Transaction reference
• Payment status
• Purchase date
• Subscription start and expiry dates
• Coupon or promotional offer used
• Billing-related information

Payments may be processed through third-party payment providers.

Sensitive payment credentials such as complete card details, banking passwords, or UPI authentication credentials are generally handled by the applicable payment provider rather than stored directly by Your Tutor Here.

3. Information About Children

Your Tutor Here may be used by school students, including users under the age of 18.

Students under 18 must use the platform with the knowledge and supervision of a parent or legal guardian.

Where appropriate, parents or guardians should supervise the creation and use of a child’s account and the information shared through the platform.

Parents and guardians may also create their own accounts and use Your Tutor Here to search for tutors on behalf of their children.

We encourage minors and their parents or guardians to avoid publicly sharing unnecessary personal or sensitive information.

Where parental consent, verification, or another authorization is required under applicable law for processing a child’s personal information, we intend to comply with those requirements.

If you believe personal information relating to a child has been provided to us improperly, please contact us.

4. How We Use Your Information

We may use information collected through Your Tutor Here to:

• Create and manage user accounts
• Create and display tutor profiles
• Review tutor profiles before publication
• Help students and parents search for relevant tutors
• Enable relevant platform functionality and communication
• Display tutor qualifications, subjects, classes, teaching methods, availability, reviews, and other profile information
• Manage tutor subscriptions
• Process or confirm subscription transactions
• Send subscription expiry and renewal notifications
• Provide customer support
• Respond to questions, complaints, and requests
• Moderate reviews, ratings, profiles, and user-generated content
• Detect and prevent fraud, spam, abuse, or misuse
• Protect the security of users and the platform
• Improve search and tutor discovery
• Improve website functionality and user experience
• Understand how users interact with the platform
• Conduct analytics and measure platform performance
• Develop and improve educational and platform services
• Support legitimate business planning and service development
• Send important account, security, and service communications
• Comply with applicable legal and regulatory requirements

Where required by applicable law, we will obtain appropriate consent before using personal information for purposes that require such consent.

5. Use of Information for Research, Education and Business Improvement

We may use information collected through Your Tutor Here to understand how the platform is used and to improve our educational services, technology, user experience, and business operations.

This may include using information to:

• Understand demand for tutors across different locations
• Identify popular subjects, classes, and education boards
• Understand general tuition and learning trends
• Improve tutor search and discovery
• Improve recommendations and platform functionality
• Conduct internal research and analytics
• Measure website and service performance
• Improve existing educational services
• Develop new features, products, and services
• Understand user behaviour and platform usage patterns
• Support business planning and decision-making
• Create statistical reports and insights

Where reasonably possible and appropriate, information used for broader research, statistical, educational, or business analysis may be aggregated or anonymized so that individual users are not directly identifiable.

We do not sell users’ personal information to third parties.

If we propose to use identifiable personal information for a materially different purpose that requires additional notice or consent under applicable law, we will provide the appropriate information and obtain consent where required.

6. Public Tutor Profile Information

Tutor profiles are designed to help students and parents discover suitable tutors.

Information intentionally added to a public tutor profile may therefore be visible to visitors and users of Your Tutor Here.

Public information may include:

• Tutor name
• Profile photo
• Profile description
• General location or service area
• Qualifications
• Teaching experience
• Subjects and classes
• Education boards
• Languages
• Teaching methods
• Teaching modes
• Availability
• Gallery content
• Reviews and ratings
• Other information intentionally made part of the public profile

Tutors should only provide information they are comfortable making publicly available.

Tutors should avoid publishing unnecessary sensitive personal information or a precise residential address unless it is necessary and appropriate for their tuition arrangements.

7. Tutor Profile Review and Approval

Tutor profiles may go through an internal review and approval process before becoming publicly available on Your Tutor Here.

Information submitted by tutors may be reviewed to help maintain platform quality, transparency, and compliance with our Terms & Conditions.

This internal approval process does not constitute identity verification, qualification verification, certification, endorsement, or a guarantee of a tutor’s teaching ability, conduct, reliability, or suitability.

Students and parents remain responsible for making their own assessment before entering into a tuition arrangement.

8. Location Information

Location information may be used to help students discover tutors offering tuition in relevant areas.

Tutors may provide their city, locality, service area, or other relevant location information as part of their profiles.

Students and parents may also provide or use location information when searching for tutors.

Users should avoid publicly sharing precise residential addresses or other unnecessary location information unless doing so is necessary and appropriate for their tuition arrangement.

9. How We Share Information

We do not sell personal information to advertisers or other third parties.

We may share or make information available where reasonably necessary to operate Your Tutor Here, including with:

• Website hosting and infrastructure providers
• Payment processors
• Email and communication providers
• Analytics providers
• Security and fraud-prevention providers
• Technical service providers
• Customer support providers
• Professional advisers
• Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law

Information intentionally included in public tutor profiles may be accessible to students, parents, visitors, and other users of the platform. Depending on website configuration, publicly available pages may also be accessible through search engines.

We may disclose information where reasonably necessary to protect Your Tutor Here, our users, our legal rights, or the safety and security of others.

10. Tuition Payments Between Students and Tutors

Your Tutor Here does not collect or process the regular tuition fees that students or parents agree to pay tutors.

Tuition fees and payment arrangements are handled directly between the student or parent and the tutor.

Your Tutor Here is not responsible for collecting, storing, or processing financial information that users independently exchange outside the platform.

Users should exercise reasonable care before sharing financial or payment information directly with another user.

11. Tutor Subscription Payments

Tutor subscription payments made to Your Tutor Here may be processed through third-party payment providers.

Payment providers may collect information necessary to process transactions according to their own privacy policies and terms.

Your Tutor Here may receive transaction-related information necessary to:

• Confirm payments
• Activate and manage subscriptions
• Maintain transaction records
• Apply coupons or promotional offers
• Provide payment-related support
• Meet accounting, tax, or legal requirements

Your Tutor Here does not automatically renew tutor subscriptions. Tutors will receive a notification when their subscription expires and can choose to renew manually.

12. Cookies and Similar Technologies

Your Tutor Here may use cookies and similar technologies to operate and improve the website.

These technologies may be used to:

• Keep users signed in
• Remember preferences
• Maintain website functionality
• Improve security
• Understand website usage
• Measure performance
• Improve user experience
• Support analytics
• Support marketing activities where applicable and permitted

Depending on the technologies implemented on the website, cookies may include essential, preference, analytics, performance, and marketing cookies.

Where required by applicable law, appropriate notice, choices, or consent mechanisms will be provided for non-essential cookies.

For more information, please see our Cookie Policy

13. Communications

We may use contact information to send communications relating to:

• Account registration
• Tutor profile status
• Account activity
• Subscription purchases
• Subscription expiry
• Renewal reminders
• Payment confirmations
• Security notifications
• Customer support
• Important platform updates
• Changes affecting our services

Where permitted by applicable law, we may also send relevant promotional communications, offers, or platform updates.

Users may opt out of eligible promotional communications using the available unsubscribe option or by contacting us.

Important transactional, security, account, or service-related communications may still be sent where necessary.

14. Reviews, Ratings and User-Generated Content

Content submitted by users, including tutor profiles, reviews, ratings, descriptions, and photos, may be stored and displayed as part of Your Tutor Here.

Users are responsible for ensuring that content they submit is accurate where appropriate and that they have the right to share it.

Your Tutor Here may review, moderate, hide, restrict, or remove content that appears to be:

• Fake or misleading
• Abusive or threatening
• Discriminatory or hateful
• Inappropriate
• Spam
• Fraudulent
• Unlawful
• In violation of another person’s rights
• In violation of our Terms & Conditions

Moderation may involve reviewing relevant account, profile, communication, or content information where reasonably necessary.

Tutor ratings and reviews may be submitted by eligible logged-in students or parents according to the platform’s review functionality.

15. Data Security

We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online platform, transmission method, or electronic storage system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their passwords and account credentials.

If you believe your account has been accessed without authorization, please contact us promptly.

16. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, legal, accounting, security, fraud-prevention, and dispute-resolution requirements.

Information may, for example, be retained while:

• Your account remains active
• A tutor subscription remains active
• Information is required to provide platform services
• Transaction records must be maintained
• A complaint or dispute is being handled
• Retention is required by applicable law

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with our retention practices and applicable law.

17. Expired Tutor Profiles

When a tutor’s subscription expires and is not renewed,the tutor profile will become hidden from public listings until the subscription is renewed.

The underlying account and profile information may remain stored so that the tutor can renew their subscription and reactivate their profile without recreating all information.

Tutors may separately request account or profile deletion, subject to information Your Tutor Here is required or permitted to retain.

18. Your Privacy Choices and Rights

Depending on applicable law, users may have rights relating to their personal information.

These may include the ability to:

• Access certain personal information
• Correct inaccurate or incomplete information
• Update account or profile information
• Request deletion of eligible information
• Withdraw consent where processing is based on consent
• Raise a privacy-related concern
• Request information about how their personal data is handled
• Exercise other rights available under applicable law

Certain account and profile information may be updated directly through Your Tutor Here.

For other privacy requests, users can contact us using the contact information provided below.

We may need to verify the identity of the person making a request before fulfilling it.

19. Account and Profile Deletion

Users may request deletion or deactivation of their accounts where applicable.

When a tutor account is deleted, the associated public profile may also be removed from active listings.

Certain information may continue to be retained where reasonably necessary or legally required, including information relating to:

• Transactions
• Tax or accounting records
• Fraud prevention
• Platform security
• Complaints
• Disputes
• Legal obligations

Deletion of an account does not necessarily require immediate deletion of information that we are legally required or permitted to retain.

20. Third-Party Services and Links

Your Tutor Here may use third-party services relating to:

• Payment processing
• Analytics
• Maps and location functionality
• Communications
• Website hosting
• Security
• Other technical functionality

Our website may also contain links to independent third-party websites.

Third-party services may process information according to their own terms and privacy policies.

Your Tutor Here does not control the privacy practices of independent third-party websites or services.

Users are encouraged to review relevant third-party privacy policies before providing information to those services.

21. Data Processing and Service Providers

Some service providers used by Your Tutor Here may process or store information using infrastructure located outside the user’s city, state, or country.

Where personal information is transferred or processed through third-party infrastructure, we intend to handle such processing in accordance with applicable data-protection requirements.

We select service providers based on operational requirements and may change providers as our platform develops.

22. Legal Requirements and Protection

We may preserve, use, or disclose information where reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful government or regulatory requests
• Enforce our Terms & Conditions
• Investigate suspected fraud, abuse, or misuse
• Protect the security of Your Tutor Here
• Protect the rights, property, or safety of users or others
• Establish, exercise, or defend legal claims

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our platform
• Features and services
• Technologies
• Business practices
• Data-processing activities
• Legal or regulatory requirements

When we update this Privacy Policy, we may indicate the date of the latest revision on this page.

Where required by applicable law, we may provide additional notice or obtain appropriate consent before material changes take effect.

We encourage users to review this Privacy Policy periodically.

24. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way Your Tutor Here handles personal information, please contact us:

Your Tutor Here
Ludhiana, Punjab, India
Email: info@yourtutorhere.com

Your Privacy. Our Responsibility.

Students, parents, and tutors should feel confident when using Your Tutor Here. We are committed to responsible data practices, transparent communication, and creating a safer platform for meaningful learning connections.